Winckworth Sherwood
Winckworth Sherwood is a medium-sized London based law firm operating in around 16 sectors including local and central government, private and public sector, transport and infrastructure, leisure and entertainment, and education.
Their major challenge was to seamlessly move an expanding business to a new building combining the two London offices. A key element of the challenge was to select a secure telecoms system which would provide reliability, flexibility and deliver a high level of resilience. In addition, the new system would have to cater for the needs of the firm's home worker population and fit in with the firm's overall disaster recovery [DR] strategy.
Excell provided Winckworth Sherwood with two options: The first was aligned to their initial plan of using traditional ISDN30 circuits and the second was a SIP model incorporating their existing Mitel 3300 system.
A teleconference was set up between the team and Excell's most senior people who explained exactly how the SIP technology worked. Christel Aguila, Head of IT said "They understood our fears of coming out of our comfort zone into something completely new despite being advised to "not go there" until the technology was proven and mature". Excell invited the Winckworth Sherwood team to a demonstration of SIP, where they showed the full capability and flexibility of the system. Excell also gave a live demonstration of the voice quality provided by their SIP implementation. It was during this demonstration that it became clear to the Winckworth Sherwood team that their DR requirement could be delivered by SIP technology, eliminating the need for a second phone system in Bracknell which had been part of the original DR strategy, thus considerable cost savings could be made.
To meet Winckworth Sherwood's tight schedule, the hardware installation in the new premises and the configuration of the SIP system had to be accomplished within a month. In reviewing the project, Ashvin Patel, Infrastructure Manager commented, "The pre-planning with Excell and their relationship with Mitel, meant that by day three of the start up, I could say, yes, that's a job well done. At the end of the day when you feel that everything has worked out so brilliantly, you just think it was great considering there were so many other challenges we had to face alongside getting telecoms to work".
To find out more about the SIP solution Excell provided Winckworth Sherwood, download the full case study.
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