Fowey Community College

Fowey Community College, Cornwall, is an 11-16 comprehensive specialising in technology, serving a large and diverse catchment area with 920 students and 65 teaching staff. The  college has a high reputation within the community, and the excellent relationships between pupils and staff provide an ethos that effectively supports and encourages learning.

Lisa Kelly, the College's Cornish Bursar Group representative, commented: "We were struggling with the previous system; it was cumbersome and had ceased to support our needs both in terms of its size and its potential for us to implement additional functionality. There were situations where we couldn't make or receive calls because the system was unreliable and this was a real hindrance to our basic communications."

Lisa Kelly worked closely with TTG, part of Toshiba reseller Excell Group PLC, to develop a bespoke solution with a wide range of features that together formed an effective communications platform. The school chose a Strata CIX670 system from Toshiba with IP5022 featurephones which uses Voice over IP (VoIP) for internal calls and traditional telephone lines for outside calls. Further cost reductions were made through the introduction of a new call tariff from TTG.

The functionality the solution offers the school is as easily scalable as it is flexible. For example, additional lines could be utilised for services such as a confidential bullying line, or sex education line. Through examining different ways to communicate with parents and the community, the different tools now available to Fowey Community College means it can continue to improve the availability of information to parents, pupils and the local community.

For more information about the services and solutions Excell can provide for  Education establishments, visit our dedicated Education section.

   Download the full PDF here