Royal Masonic School

The Royal Masonic School [RMS] is an independent day and boarding school for girls which for the last 76 years has been based in a 300 acre rural site in Rickmansworth, Hertfordshire.

Catering for girls between the ages of 2-18, RMS includes a pre-school facility, a prep school, senior school and a sixth form. Originally a purpose built boarding school, nowadays the majority of the 800 pupils are non-boarders.

Joy Heaven, Acting Bursar at the school said, "Our challenge was very simple, we had a Norstar Meridian, which was fine and which we liked very much, however, one day we received a letter from our telco to say that they would no longer be maintaining this system".

Driven by the need to maintain a reliable telephone system and in order to understand what was available in the market, the RMS invited four companies in, including their existing supplier, to assess its needs and identify where cost savings could be made.

Excell's solution based on the Avaya IP 500, was considered to be the most suitable and user friendly of the proposals presented to the school.

System features:

• VoIP Functionality: Enables the school to use the data network to carry voice traffic to remote areas of the site
• Modular Design: Allows the system to grow as required
• Increased Functionality: The enhanced auto attendant facilities on the Avaya IP 500 system will relieve pressure on the school's admin and reception team
• Administration: On-site system self administration features allow for additions, moves and changes to the system to be made as required, efficiently and with zero disruption.

Looking to the future, Joy expects to continue to develop her relationship with Excell and her Account Manager, "We have a very good relationship - we can phone them at any time and they are responsive and very helpful" said Joy, "We have no regrets. I would have no problem in recommending Excell. They found a solution for every problem we posed".

For more information about the services and solutions Excell can provide for  Education establishments, visit our dedicated Education section.

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