Reducing Patient No Shows
Most small medical practices struggle with the problem of patient no-shows. According to the Medical Group Management Association, the average no-show rate is 20%. Not only is this lost revenue, it has a ripple effect on care management. To compensate for patients missing their appointments, many practices overbook causing increased wait times, resulting in lower patient satisfaction. An Avaya IP Office solution from Excell can help address the no-show problem by delivering automated patient reminders.
Numerous studies have demonstrated the effectiveness of using automated appointment reminder systems in reducing patient no shows. Using Avaya IP Office eliminates a boring, tedious task; makes better use of staff time and saves money. Assuming that an average call takes 3 minutes, 50-75 reminder calls a day at £25-£32 an hour quickly adds up to annual savings of thousands of pounds.
IP Office handles the job by linking directly to your patient database and managing all the communications automatically. You can also do the same thing for overdue payments and health or practice-related announcements.
For more ways today's IP-based communications solutions are helping to streamline healthcare delivery, see the Avaya White Paper:
Revolutionising Patient Care Through Communications
See how some of our customers are already using Avaya IP Office: