Demand for healthcare services continues to increase and, while challenging economic times call for improvements in operational efficiencies, requirements to meet industry regulations and continuously improve the delivery of patient-centred care remain at the forefront.
By utilising the efficiencies and functionality offered by ICT solutions you can leverage them to boost productivity, patient satisfaction and revenue..
....The good news is that you don't need to reinvent the wheel!
We believe that new communication solutions should compliment, not completely replace your existing systems and processes. So what kind of technologies exist that you could use to enhance your existing operations? We've outlined a few below:
- IP Networking: Converge previously separate networks into one. This means that telephones, computers, security cameras, clinical equipment, training aids, building controls, management systems, and a myriad of future devices and services can now be connected over one network. This reduces cabling costs significantly as everything now travels over one Ethernet cable.
- Patient Partner: A telephone system that allows patients to book, cancel, enquire, or change the time of their appointment 24 hours a day, 7 days a week. Not only does this ease the pressure on your receptionists, but your patients are given more choice thus reducing DNA (Did Not Attend) rates as cancelling appointments are made much simpler.
- Patient Appointment Reminder: Patient Appointment Reminder can help reduce the volume of DNA's by up to 20% or more with automated reminder calls thus proactively increasing clinical productivity through business intelligence and contact automation.
- Record Look-ups: Reduce the time needed for administrative tasks such as record look-ups and patient scheduling. This can have a dramatic impact on costs and patient satisfaction. With a "screen pop" of information about a patient, your support staff can view detailed patient data, answer queries and record information in the file during the phone call.