Hospitality

Recently the Hospitality industry has faced many challenges, including a global recession, a credit crisis, natural disasters, pandemics, and terrorist attacks. But now, for the first time in more than a year, STR reports show an increase in occupancy and revPAR. However, average daily rates continue to slide slightly as hoteliers struggle to keep rate structures intact. But with positive signs showing, we feel confident global room supply will continue to grow. Occupancy always recovers much faster than room rates, and soon average daily rates will catch up.
 
The key challenge is to grow your business whilst cutting costs. Excell can show you how to use communications to enable your business strategies.
 

• Get customer attention, starting at first contact, by improving call routing to the best resources
• Boost productivity by linking your mobile staff to the main office and each other
• Differentiate your guest experience by offering advanced, yet easy communications options

To view a selction of Excell customer case studies, visit our Case Study pages