Local Government

Excell offers government organisations the means to overcome communications challenges, providing an efficient and effective means to communicate across diverse systems whilst working with government clients to achieve co-ordinated customer service.

• Multiple voice systems that don't talk to one another
• Calls can't be transferred, with little or no connectivity between sites
• Lack of linked services creates the perception of poor performance; people are expecting value from public services in return for their tax contributions

• Calls can be centralised to allow all sites to be connected, regardless of geographic location
• The flexibility of IP enables better interaction between the front and back office to ensure a seamless flow of information, facilitating a swift and successful resolution to an inquiry
• Productivity enhancing applications that save money, improve customer service, and contribute to the green programs

Excell designs innovative communications solutions that enhance responsiveness and the delivery of public services while keeping costs in check. From an incremental approach to call centre implementation to providing tools for home and remote workers, Excell will work with you to develop a solution based on your unique requirements.