Avaya is a global leader in enterprise communications systems, providing Unified Communications (UC), contact centres (CC), and related services directly and through channel partners to businesses and organisations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art solutions that improve efficiency, collaboration, customer service and competitiveness. Avaya has a rich heritage of research and development of market-leading software applications, enterprise telephony and IP technologies, establishing best practices to allow companies to better service their customers.
More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions to turn what used to be "just a utility" into a networked, unified system that fosters growth. Avaya has a laser-like focus on enterprise communications systems and operates in six major areas:
- Avaya AuraT
- IP Telephony
- Unified Communications
- Contact Centres
- Small Medium Enterprise Communications
More specifically for SME's - Avaya's Integrated Office Communications business unit provides communication solutions designed exclusively for small and medium enterprises - serving retailers, manufacturers, law offices, schools, medical clinics and more. Whether it's connecting with colleagues and customers, simplifying access to information, keeping remote workers in touch, or saving money through conferencing, Avaya SME solutions are designed to deliver big-business capabilities at small business prices and financing options.
From basic, entry-level communications solutions to more sophisticated systems that take advantage of the latest technologies such as VoIP (Voice over IP), Avaya meets the challenges that small businesses have today, and will grow with them into the future.