Disaster Recovery and Business Continuity

Another key benefit of SIP is greater flexibility when disaster strikes. Through SIP, enterprises can control their redundant platforms and fail-over paths. 

By creating a SIP account for a customer's phone system the VoIP telephone numbers associated with that account are now hosted with the SIP providers network.

Usually Voice Business Continuity/Disaster Recovery solutions are implemented at trunk level (ISDN or SIP) and are only instigated if a whole trunk becomes redundant. Excell's unique solution is implemented on the DDI and the handset/MAC address it points to. Therefore, if the handset becomes disconnected or unavailable, the selected divert function will become applicable. This provides a total Disaster Recovery and Business Continuity solution.

This solution has been developed due to demand from our customers and is the latest benefit for customers that have numbers ported to Excell. This feature is managed within our NGN (Next Generation Network) and is available to all customers (new and existing) who port their numbers to Excell.