Telecommunication fraud is not new, but modern technology has opened up new opportunities for fraud to take place. Similarly, voice messaging systems have a number of loopholes that would enable technically minded criminals to hijack them. Excell's solution routes calls in such a way as to minimise risk. It is deployed across both outbound and inbound call traffic and monitors daily call records, applying thresholds to this traffic. Should the threshold you set be breached we inform you immediately and put a hold on all outbound traffic or calls to specific destinations.
In order that you can minimise the effects of fraud and to detect fraud as early as possible, Excell provide a value add Fraud Alert service for all customers taking LCR services. Via the Call Monitor online billing service (www.yourcallmonitor.com) customers can set up and configure automatic emails and text messages to be sent to any number of named contacts when chosen call parameters are met. For example:
- Calls costing over a certain amount
- Calls to specific telephone numbers
- Calls to specific call types, e.g. premium rate or international numbers
- Calls made outside standard business hours
- Calls made over certain duration
Customers can even supply a maximum daily invoice figure and Excell will let you know if it's exceeded.