Presence

What is Presence?

Presence is the ability of an individual to display levels of availability - such as 'Available', 'Away' or 'Busy' - to indicate whether or not they can be contacted.

For someone trying to contact that person, the knowledge of their presence gives an instant indication as the whether they will be able to accept a call, an email or an Instant Message.

Benefits

• Increase availability
• Improve customer service 
• Improve efficiency 
• Keep workers productive anywhere 
• Lower ownership costs 
• Reduce the need for training

Excell and Presence

Excell's SIP trunking provides full Presence capability. SIP Trunks allow your businesses to retain the advantages of your existing telecoms equipment, whilst gaining the additional functionality and benefits of IP Telephony. A feature of SIP from Excell is Call Management, an integrated facility that enables users to make and accept telephone calls, and change telephone settings from within Microsoft Outlook and Internet Explorer.

The toolbar delivers the following features and benefits to users:

• Microsoft Outlook edition (CMT) has key integration features such as outbound click-to-dial from Outlook contacts and right-click to dial from email messages 
• Internet Explorer edition (CMP) allows users to highlight web page number and right-click to dial
• Call notifications with caller identification from Excell and Microsoft Outlook directories
• Full call control (answer or soft pickup, hold, end, 3-way conference and transfer or retrieve voicemail)
• Add Microsoft Outlook contact v-cards for new incoming callers
• Easily change telephony service settings such as Sim Ring, Call Forward All, Call Forward No Answer, Call Forward Busy, Do Not Disturb, and Remote Office
• View group and personal directories
• View Call History

Avaya one-X
Avaya one-X® is a family of communications applications and collaboration tools designed for end users. It supports Unified Communications across a wide range of platforms, including desktop and laptop computers, mobile devices, and dedicated IP deskphones. Avaya one-X Products allow business users to work from any location using a variety of public and private networks. Using industry standards such as SIP or H.323, one-X Products offer simple, intuitive access to everyday communication and collaboration tools.

Mitel Unified Communicator Advanced
Mitel Unified Communicator® (UC) Advanced (formerly Mitel Your Assistant® Premium) is Mitel's award-winning unified communications client that integrates presence and availability, secure instant messaging, audio conferencing and web and video collaboration with the call control capabilities of your business communications system. UC Advanced also integrates with leading business productivity tools like Microsoft® Exchange/Outlook® and Office as well as IBM® Lotus Notes®.