Remote Working

More and more organisations today require a telephony solution that provides more flexible ways of working for their employees.

Whether working in a distribution or warehouse environment, between offices, on the road or at home, employees need to be contactable. What's more, they must have access to the core features and functionality they require to be productive and maximise customer satisfaction.

Excell's telephone solutions are therefore designed to offer maximum flexibility to our customers. Whether you simply require one or two IP extensions to be situated at employee's homes, use of SIP handsets to enable mobility around your office, or even allow employees mobile phones to act as an extension off the main switch, Excell can help.

What's more, as well as providing a solution with maximum choice and flexibility, our systems are renowned for their reliability, ensuring that you install a robust solution that ensures maximum business continuity.

Our SIP capability and the integrated VoIP systems of global vendors such as Mitel, Avaya and Toshiba offer greater functionality and coverage for your workforce. Benefits include:

• Break down geographical, business and technical borders to achieve real-time interaction with customers, business partners and colleagues, regardless of where you are based.
• Maintain high customer satisfaction levels by ensuring that all of your employees have access to key functionality.
• Improve customer contact through one number access, ensuring that customers get through to who they need, when they need them.
• Increase efficiency by use of Unified Messaging, allowing staff to retrieve e-mail, faxes and voicemail from one central place.
• Turn an employee's laptop or desktop computer into a fully functioning IP feautrephone with IP Soft Phones.
• Provide access to back-office data, and allow screen popping of customer information through use of a Computer Telephony Integration (CTI) solution.
• Allow any employee working out of the office to connect to the main communication platform via the Internet with a Virtual Private Network (VPN), and communicate as efficiently as if they were working in the head office.

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