Support
With the increase of hosted technologies, virtualisation and remote working, communication networks have grown ever more complex and an increasing number of businesses rely on the performance of their network more than ever before. With this comes a change in the way that support is offered to businesses, needing to be fast, reliable, remote and round-the-clock.
Excell provides a full portfolio of support services for SME and Enterprise infrastructure and applications. These range from traditional 'break-fix' to full managed service solutions and hosting. Our service footprint covers EMEA and North America.
Excell's helpdesk offers 24/7 support from a team of professionals. Our National Operations Centre performs real-time monitoring of products, so we can often fix problems before they are even noticed. This proactive approach dramatically reduces downtime and costs for your business.
Our support team uses the ITIL Service Management methodology and has the relevant expertise and skills to help with your problem, no matter where you are.
Excell offer:
- International support: Over 75% of problems can be fixed remotely and for the rest, our qualified engineers will perform on-site maintenance. Engineers will be fully briefed before arriving on-site, to minimise time and disruption.
- Management information: Customers are provided with detailed reports in the performance of their entire network, hardware, software and service history.
- Account management: Customers are provided with a personal account manager to help you get the most out of Excell's products and services.
You can call our Support team on 0844 873 0200 to receive a quick response to any query.
Alternatively you can call our Technical Support line on 0906 11 00 555* to speak to an engineer who will aim to solve your problem over the phone - saving you money on call-out fees.
As well as our support services, Excell offer a complete range of maintenance packages which can be tailor-made to suit your requirements.
*Please note, calls will be charged at £1.50per minute. Maximum call length 10 minutes.