Change Management

Change Management would typically be composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and co-ordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.

ITIL defines the change management process this way:
The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organisation.

Change management is responsible for managing change process involving:

• Hardware
• Communications equipment and software
• System software