National Operations Centre

Our network operations center (or NOC) located in Cambridge is where control and support of our telecommunications network is delivered.

The NOC is responsible for monitoring the network for alarms or certain conditions that may require special attention to avoid impact on the network's performance. This includes monitoring for power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network. If necessary our NOC escalates problems to the appropriate personnel. For severe conditions that are impossible to anticipate - such as a power failure or optical fiber cable cut - NOCs have procedures in place to immediately contact technicians to remedy the problem.

It is the role of the NOC to ensure seamless and timely delivery of services and also to escalate issues in a hierarchic manner, so if an issue is not resolved in a specific time frame, the next level is informed to speed up problem remediation.