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Our Customer Care Programme is managed and delivered by a dedicated team of professionals.
We have a range of cover packages to choose from:
Standard (available Monday to Friday, 9 – 5.30)
4-hour response to major outages
16-hour response to minor faults
Silver (available Monday to Friday, 9 – 5.30)
4-hour response to major outages
8-hour response to minor faults
Gold (available Monday to Saturday, 9 – 5.30)
4-hour response to major outages
8-hour response to minor faults
Platinum
24/7 – 365 response, for complete peace of mind.
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Whatever your query, we’re on hand to help when you need us. Just call our Support team on 0844 873 0200. We are proud to boast a quick response time for our service calls with customers being responded to within an average of 2hrs 45mins.
Alternatively you can always call our Technical Support line on 0906 11 00 555* . You’ll be put straight through to an engineer who will aim to solve your problem over the phone – saving you money on call-out fees.
77% of our service calls are resolved remotely within 2hrs 39mins showing that it's not always necessary to wait for an engineer vist to solve any problems you may have!
Or, if you have any IT queries, call us on 0870 161 1166.
Our fleet of eco-friendly Ford Connect vans are fitted with real-time tracking systems allowing the Operations department to identify the engineer with the required skills, nearest your site so that they can respond effieciently and effectively to your fault. This also allows us to monitor the times that engineers arrive and leave sites.
*Please note, calls will be charged at £1.50per minute. Maximum call length 10 minutes.
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