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Customer Service Numbers
Mobile Customer Services: 0845 026 0914
Lost Stolen: O2: 08701 600096 or 0870 421 4000
Excell BlackBerry Help line: 0800 9759900
or email: mobilisation@excellgroup.com
Mobile
What's my handset's serial number?
All mobile phone users should keep a note of their handset's serial number (known as the 'IMEI'), as it's very handy if the phone is lost or stolen. The number can normally be found under the battery (looking something like 004400/01/123456/7).
You can also get this number from the phone software, by entering '*#06#' as a phone number and pressing 'Send'.
I'm being asked for my PUK. What does that mean?
PUK stands for 'Pin Unlock Code', and has to be entered if you've locked your SIM by repeatedly entering the wrong PIN code. If you're asked for a PUK code, you've had more goes at guessing your SIM card PIN code than you're allowed. You'll need to phone your network provider Customer Services for your PUK code to unlock the SIM. For security reasons, it's only the network operator that can legally provide you with a PUK code to unlock your SIM
How do I find out my own mobile number?
If you've got a SIM card for a mobile, and don't know what the phone number is, the easiest way to check is to use the card to phone a landline phone number, and then from that landline phone, dial 1471. Caller identification should then repeat the number to you.
What's 3G all about?
Launched in early 2003, 3G networks represent third generation mobile phone networks, offering faster mobile Internet connectivity and video calling.
What’s the UK coverage like with Excell?
No other mobile network covers more of the UK population. With over 6,000 base stations currently installed, we already cover 99% of the UK population and 86% of the UK landmass, and we're continuing to develop our network where you need it most:
- motorways and A roads
- railway stations
- airports
- seaports
- hotels & conference centres
- shopping centres
- sports venues
- university campuses
How do I make and receive calls abroad?
When abroad making and receiving calls can differ to how calls are made and received in the UK.
When dialling a number while abroad, include the following:
Access code - use either 00 or ‘+’
Country code - each country has a country code. The country code for the UK is 44.
Area code - dial the code for the area of the country, remembering to remove the initial 0.
Phone number - the number to call when calling back to the UK from abroad eg +44 1753 565000
When calling in-country (eg France to France), the customer needs to key the number in the full international format.
And another thing…
When abroad, customers will be charged to receive an incoming call. To minimise costs, we recommend setting up an “unconditional divert” to Voicemail 901 before travelling.
Top tips and handy hints
• Programme numbers into the mobile’s memory in the international format before leaving home
• Programme the customer services number into the mobile’s memory
• Save your VRN as a number in the mobile’s memory too.
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Blackberry
What is BlackBerry?
BlackBerry is a pocket-sized wireless solution, which gives customers access to their email and the Internet when they're on the move. Email is automatically pushed to them – there’s no dial-up and no waiting.
What are the abbreviations ‘RIM’ and ‘BES’?
Research In Motion (RIM) is the manufacturer of the BlackBerry solution.
The abbreviation ‘BES’ stands for BlackBerry Enterprise Server but is NOT an officially recognised acronym.
What are the main components of a BlackBerry solution?
A BlackBerry solution consists of three main components.
1) The BlackBerry Enterprise Server
2) BlackBerry enabled device
3) Desktop Manager (optional)
4) An Excell 3G/GPRS Enabled SIM with the BlackBerry APN (Access Point Name) assigned
The BlackBerry Enterprise Server resides within your corporate infrastructure. It is an application that copies,encrypts and pushes email to enabled users devices. The BlackBerry device is a wireless device that uses 3G/GPRS to send and receive data across the mobile network.
The desktop manager is used to sync a device to the PC via a USB connection. This charges the device and allows some management of user settings.
What software will I need to implement BlackBerry Enterprise Server?To deploy a BlackBerry Enterprise Server (BES) you will need to install the BlackBerry Server software package on a Windows 2000/2003 Server and a database engine (either MSDE 2000 or Microsoft SQL). You will also need to be running Microsoft Exchange Server or Lotus Domino Server.
Will having BlackBerry data moving in and out of my firewall leave my company’s security vulnerable?
No. BlackBerry requires only an outbound connection via your firewall, preventing holes in to your network.
When emails leave the firewall, do they go straight to the BlackBerry device?
No. When an encrypted email leaves your network it is passed through the wireless carrier to RIM’s (Research In Motion’s) infrastructure, known as the NOC. The email is then passed back to the wireless carrier and on to the device.
Apart from live, secure email with attachment viewing, what else will a BlackBerry Enterprise Server provide my users with?
BlackBerry Enterprise Server provides a complete wireless extension of your email client. Contacts, Calendar, Tasks, Notes and sent items will update wirelessly both to and from the device. For example, add a contact to your BlackBerry device and it will be added automatically over the air to your email client, and vice versa - no cables, no local synchronisation and no client side software to maintain
Will my users need to synchronise corporate data locally at their workstations?
No. BlackBerry Enterprise Server offers a full wireless extension of your email client. All data including contacts, tasks and even emails sent from a users desktop computer will be synchronised over the air to their BlackBerry wireless handheld in a live and secure environment. No need to plug in cables to synchronise PIM data locally and thus without any need for client side software.
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