We will focus ourselves and our resources to deliver the best results, we will always aim for right-first-time delivery and we will learn from our mistakes. We take pride in our work and that of our department and, of course, that of the wider company. We support each other in our pursuit of excellence and take an active role in the performance and development of our colleagues.
We act fairly and ethically when dealing with staff and customers alike, we do what we say we are going to do. We stand up for what we believe in, have the courage to say and do what’s right and are accountable for our failures as well as our successes. We work together to attract the best people, embracing diversity and alternative perspectives while encouraging adoption of our values and ethics in all staff.
We are collectively and individually responsible to our customers, our colleagues, our partners, our community and our environment. We accept the responsibility for getting things right and do not apportion blame when things go wrong.
We are passionate about leaving things better than we found them, we will strive to find better ways to do things and will not accept that things should be done in the ways that they have always been done. We will innovate, invent and pioneer in order to deliver solutions and we will proudly defend our reputation for excellence.