The self-storage market is growing at a rate of 15% a year, and at the forefront of that growth is Big Yellow Self Storage. It has established itself as the leading self-storage supplier in London and the South East by pioneering the development of the latest generation of self-storage facilities.
Key to Big Yellow’s success is its customer focus. Stores use state-of-the-art customer service technology, and are located in high profile positions with easy access locations. They are customer friendly environments that are safe, secure, clean and dry. A key factor in creating their business model is the use of the latest technology solutions.
In 1998 Big Yellow installed a Toshiba DK280 telephone system at its head office, and subsequently rolled-out the Toshiba platform across its existing stores centres. Due to the flexibility and backwards compatibility of the Toshiba platform, it has assisted in the growth of the company.
With the help of the voice and data communications experts Excell Group, the original system at head office has now been upgraded to a Strata CIX670 with approximately 55 extensions including a call centre of 8 agents.
Our all-round approach means that we are able to offer services and products that our competitors are not able to. Excell has been a Toshiba partner since being formed in 1992. We are proud to be one of only a handful of Toshiba authorised resellers to have achieved Vantage Partner status.