Virtualisation brings smarter call handling and scalability for business growth
- Avaya Aura Multimedia Contact Centre technology
- Disaster Recovery and Resilience
- WAN and MPLS – managed networks
- Scalability from 400 to 4,000 agents
- Multimedia Inbound/Outbound Unified Communications
The Contact Company (TCC) is a fast growing provider of contact centre services, working with clients such as Liverpool FC, River Island, Amazon, and EE. They provide help line, contact centre and customer care for clients 24/7, and have grown to become one of North West England’s largest employers.
TCC attributes its success to a clear focus on people and technology which has enabled them to exceed their customers’ expectations in terms of efficiency, scalability and depth of reporting. Now, TCC has bold plans for further growth, which will be enabled by a totally bespoke solution from Excell, supporting highly professional call-handling, scalability to 4,000 agents,
and an exceptional level of customisation and detail in reporting.
|Create Date||April 12, 2016|
|Last Updated||April 26, 2018|