Picture this, the year is 2019 and you’re an experienced IT manager with a serious case of The Fear™. The Fear™, in this case, is a devilish... read more →
Seven months of 2019 have been and gone and already there are seven months of cyber-attacks to show for it. Facebook, Fortnight and First American have all... read more →
Snagging an industry award for your business can do a lot more than make your CEO’s dream as of this morning come true. Alongside a happy boss, there’s... read more →
Picture this, a horde of ice goblins are marching towards Winterfell ready to engage in battle with Rick, Daryl and Michonne. The ice goblins have far better weapons,... read more →
What does a cloud audit involve? You will have a telephone discussion with one of our cloud audit specialists who will take you through some or all of... read more →
Look – I get it. For some, moving from a legacy telephone system to a cloud contact centre can be a stressful, confusing experience. However, for others, it... read more →
Well hello, reader, I understand that you’re looking to upgrade your contact centre to something, ahem, a little more sophisticated. C'est fantastique! Well come on in and take... read more →
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The majority of cloud migrations are driven by the three Bs – bosses, board members and business leaders, as technology experts become marginalised, says a new report.... read more →
Voice-over-IP (VoIP) telephony services don't just stand to benefit your IT department and your company's budget. Mercury Magazines reports that organisations typically net 20% - 30% cost savings... read more →
Enterprises and service providers worldwide, across every industry, face a never-ending deluge of distributed denial-of-service (DDoS) attacks that continue to rise in size, frequency and complexity. Unfortunately, not... read more →
They sound like something from a horror film, but they’re real, and they’re after your data… Mark Murphy, CTO of Workspace’s connected services provider Excell Group, explains what... read more →
You might think you have high speed Internet, and your provider may boast about how fast it is. But is it fast enough to be called “broadband?” Maybe... read more →
The last decade witnessed one of, if not the most transformational waves of technological change ever to break on the shores of IT – cloud computing. Companies... read more →
Companies across the world are still furiously modernising their IT infrastructure to support cloud services, according to analyst IDC, which reports ‘healthy’ growth in this sector continues.... read more →
Many authors, have written about the benefits of the cloud in its many forms, yet there have been very few detailed case studies on the hard benefits and savings... read more →
There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart... read more →
In light of all these weather-related events, how can organisations protect their engagement/communication solutions from disasters? Weather cannot be scheduled. Nor can costly communications system outages be predicted. However,... read more →
Companies with contact centers are migrating to the cloud at an even faster pace than we previously noted in June. Many others are moving from the public cloud to... read more →
For every large enterprise in the U.S., there are 1,500 small- to medium-sized businesses, according to a 2013 poll. And while SMBs represent a significant chunk of the business... read more →
