It is well recognised that to ensure you retain and expand your customer base and develop your organisation’s position in its marketplace, you need to deliver a variety of cost-effective communication mediums with consistent, seamless service, anytime and anywhere.
Call/contact centres have transformed the way large companies do business and as the consumer landscape rapidly evolves, companies need to ensure that they are being as efficient as possible, not only in their business processes, but in their handling of customers and customer service too.
Customer service management teams are being tasked to either maintain current service levels with fewer resources, or to deliver improved services without significant additional budget. By working with Excell to install a tailor-made Contact/Call Centre and or associated CRM solution, you can streamline and better manage your available resources, resulting in raised customer service levels, reduced customer frustration and increased delivery of an improved service.
