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Excell Group: Cloud Communications Excell Group: Cloud Communications
  • Solutions
    • Audio Visual Solutions
      • The Meeting Room
      • The Boardroom
      • The Presentation Space
      • The Divisible Room
      • Sound Masking
      • Audio
    • Business Centre Solutions
    • Cloud / Data Solutions
      • Co-Location
      • IPCCTV
      • Online Backup
      • Wireless Access Points
    • Network Solutions
      • Business Internet
      • Desktop Security
      • Managed WiFI
      • MPLS
      • Network Monitoring
      • Our Network
      • WAN/LAN
    • Mobile Solutions
      • EE
      • O2
      • Vodafone
      • Handsets & Hardware
      • International Roaming
      • Mobile Insurance
      • Soti MobiControl (MDM)
      • Telecoms Expense Management (TEM)
      • Unified Communications
    • Security Solutions
      • Content Encryption
      • Endpoint Protection
      • Email Encryption
      • Web Security
      • Sophos Security from Excell
    • Support Solutions
      • Hardware & Equipment
      • Network
      • Server
      • Virtual
    • Voice Solutions
      • Avaya Phone Systems
      • Billing Analysis
      • Call Centre Services
      • Call Recording
      • Cloud Voice
      • Cyber Essentials
      • ISDN
      • Mitel Phone Systems
      • Education Technology Specialists
      • SIP
      • Unified Communications
      • Video Conferencing
  • Challenges
    • What does Transformation look like?
    • How do you ensure that your network copes when the pressure is on?
    • How do you develop your voice strategy?
    • What is the impact of downtime to your business?
    • How can you meet the demands of your mobile and diverse workforce?
    • How can you reduce operating costs but still achieve as much?
  • About Us
    • Awards
    • Excell’s Story
    • Jobs
    • Our Network
    • Partners
    • Social Value
    • Values
  • Case Studies
  • Resources
    • Blogs
    • Downloads

Call Recording

Excell Group: Cloud Communications / Solutions / Voice Solutions / Call Recording

We combine intuitive call recording and monitoring solutions with powerful analytics tools to support improved decision making and quality management. Our range of innovative IVR, CTI, Call Recording, Monitoring and Compliance applications generate positive business outcomes, transforming the way in which contact centres perform.

Hosted and Cloud Call Recording:

Our hosted call recording services are the perfect complement to any hosted phone system, allowing you to establish trends, pick and correct areas for improvement and ensure that your agents are delivering the correct message to customers.

Inbound Call Recording Solutions:

Inbound call recording is the perfect solution for call centres and enterprises wanting to implement stringent controls, improve quality of service and ultimately stay legally protected at all times.

Mobile Call Recording:

Our mobile call recording solution allows you to record and store all inbound and outbound mobile calls and comply with all FCA regulations

FCA & PCI DSS Compliance:

Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. All of our Call recording solutions can be tailored to meet the specific requirements of the Payment Card Industry.

To find out more about Call Recording and other Voice Solutions from Excell ; call on 0800 1 959 959, email us or complete the form on the bottom of this page.

Voice Solutions:

  • Avaya Phone Systems
  • Billing Analysis
  • Call Centre Services
  • Call Recording
  • Cloud Voice
  • Cyber Essentials
  • ISDN
  • Mitel Phone Systems
  • Education Technology Specialists
  • SIP
  • Unified Communications
  • Video Conferencing

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Wishing you a wonderful festive break. If you ne Wishing you a wonderful festive break. If you need us, follow the link in our bio for a reminder of our festive opening hours.
Colleagues across @excellgroup and @wavenetlife em Colleagues across @excellgroup and @wavenetlife embraced our Christmas Jumper Day challenge for @savechildrenuk.
Join us for virtual vinyasa tonight at 6PM! Open t Join us for virtual vinyasa tonight at 6PM! Open to all - just one of the ways we are helping our network stay connected. Register here for a link to join: https://www.surveymonkey.co.uk/r/ExcellYoga
Put your hands up if you love Excell’s yoga clas Put your hands up if you love Excell’s yoga classes 🙋 Another successful practice with our lovely customers at Brickfields
We kicked off our flexible working yoga series at We kicked off our flexible working yoga series at Brickfields yesterday. Thanks to all who joined. Looking forward to tomorrow’s class! 🧘‍♀️ @workspacegroup
The Cambridge office sleighing secret Santa 🎅 🤫
Our very own Jim & Pam / Tim & Dawn are getting ma Our very own Jim & Pam / Tim & Dawn are getting married this weekend! Join us in wishing Mikeala and Matt a lifetime of happiness as they begin their new adventure together 💒
Thanks to everyone who joined The Breakfast Club a Thanks to everyone who joined The Breakfast Club at Vox Studios! 🍳 ☕️ @workspacegroup
Big Wi-5 to our Wi-Fi specialists at #wifidesignda Big Wi-5 to our Wi-Fi specialists at #wifidesignday
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Website Links

  • Excell Legal & Terms
  • Customer Complaints Code
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  • Privacy Statement
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  • Archived Terms & Conditions
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  • ISO 27001 certified
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