We combine intuitive call recording and monitoring solutions with powerful analytics tools to support improved decision making and quality management. Our range of innovative IVR, CTI, Call Recording, Monitoring and Compliance applications generate positive business outcomes, transforming the way in which contact centres perform.
Hosted and Cloud Call Recording:
Our hosted call recording services are the perfect complement to any hosted phone system, allowing you to establish trends, pick and correct areas for improvement and ensure that your agents are delivering the correct message to customers.
Inbound Call Recording Solutions:
Inbound call recording is the perfect solution for call centres and enterprises wanting to implement stringent controls, improve quality of service and ultimately stay legally protected at all times.
Mobile Call Recording:
Our mobile call recording solution allows you to record and store all inbound and outbound mobile calls and comply with all FCA regulations
FCA & PCI DSS Compliance:
Our products meet the regulatory requirements defined by the FCA and other regulatory bodies. They are updated regularly to ensure that they continue to meet new regulations. All of our Call recording solutions can be tailored to meet the specific requirements of the Payment Card Industry.
