Cloud Voice from Excell

The next generation
of communications

Overview ⋅  Our Solution  ⋅  Our Network  ⋅  Features  ⋅   User Licences  ⋅  Site Licences  ⋅  Handsets  ⋅  Bolt-ons

Break free from the constraints, costs and risks of a disjointed PBX voice estate, and take back control of the role telephony plays in your business. Unite your office staff, homeworkers, remote and mobile users within a single, fully featured unified communications solution that is cost-effective, flexible and straightforward; delivering the service you need, whatever your business. Reduce costs and transform your communications at the same time by investing in a pay-as-you go solution that will always be up-to-date, leveraging our investments and expertise to help you quickly get the results you need.

Excell’s
Cloud Voice
Solution

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Mobility

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Conferencing

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Call Queuing

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Unified Messaging

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Applications

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Web Collaboration

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IM & Presence

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Call Control

Reduce costs for your business

Reduce costs for your business

Remove the need for separate voice connectivity and LAN infrastructure, with no line rental, no on-premise hardware and up to 75% cheaper call tariffs – and that’s not including free on-net calls between sites and users. Fully integrated features such as desktop sharing and video calling can also lower costs when you can skip some of those face-to-face meetings.

Integrated business continuity

Integrated business continuity

When your PBX lives in the cloud and is built on highly available infrastructure across multiple, geo-redundant sites, it will always be available. Even if your office were to burn to the ground, through the use of our UC application, users can continue to make and receive calls from their PC as normal, or simply divert their own DDI to a mobile or another site.

Take control of an agile IP platform

Take control of an agile IP platform

Excell has partnered with BT and Broadsoft to deliver this cloud-based IP voice platform. The platform has been designed for 99.99% availability with massive redundancy, including multi-site resilience and built-in disaster recovery planning. Embedded in the heart of the UK’s biggest business network, the platform epitomises the benefits of cloud technology.

The freedom to work anywhere

The freedom to work anywhere

For many businesses, remote working can prove a headache, and equipping all members of staff with a company mobile can be prohibitively expensive. Now you can utilise your staff members’ own devices by making it an integral part of the PBX solution. By downloading the mobile UC client to their Android or iPhone, they can benefit from free calls between them and the office. 

Excell’s Cloud Voice Network

TALK TO ONE OF OUR SPECIALISTS. CALL US ON 0800 1 959 959 OR

Features

Standard User Licences

Delivering a Cloud Voice solution suitable for any user

Utility User

Designed for more infrequent telephone users who don’t require Voicemail or a surplus of features. Perfect for a reception, lobby or lift phone.

Features include:

  • Authentication
  • Basic call logs
  • Call forwarding (always/busy/no answer/not reachable)
  • Call hold (incl. flash)
  • Call park, call pickup
  • Call return, call transfer (consultative and 3-way conference)
  • Call waiting
  • Call line ID blocking/delivery (internal/external)
  • Calling name retrieval
  • Client call control
  • Intercept user
  • Last number re-dial
  • Personal contacts
  • Phone services
  • 3-way call
  • Video calling

Frequent User

Perfect for people that mainly work from a single fixed location with occasional home working. Voicemail and call forwarding features ensure zero missed calls.

All Utility User features plus:

  • Alternate numbers
  • Answer confirmation
  • Anonymous call rejection
  • Automatic call-back
  • Call barge-in exempt
  • Call director
  • Call forward selective
  • Call notify
  • Directed call pickup with barge-in
  • Distinctive and priority ringing
  • Do not disturb
  • Hot-desking host
  • Push to talk
  • Remote office
  • Selective call acceptance/rejection
  • Sequential and simultaneous ringing
  • Speed dialling
  • Voice messaging (incl. voice portal calling)
  • Shared call appearance
  • Toolbar

Virtual User

Perfect for mobile users working from multiple locations. Our mobile application enables use of a single number across all of their devices & also includes hot-desking functionality.

All Frequent features plus:

  • Hot-desking guest
  • UC Office for smartphone

Standard Site Licences

Standard features with Hosted Voice for each of your sites

Standard Features

  • Account codes
  • Authorisation codes
  • Auto-attendants
  • Call capacity management
  • Call director, call logging
  • Call park, call pick up
  • Calling plans
  • Company contracts
  • Series completion
  • Time schedule
  • Configurable extension dialling
  • Configurable feature access codes
  • Device management
  • Group calling line ID
  • Group contacts
  • Holiday schedule
  • Hunt group
  • Music on hold
  • My room bridge
  • Phone services
  • Group intercept
  • Voice portal

Receptionist console

  • Call management features
  • Line monitoring
  • Camp on with recall (directed hold)
  • Directed call pickup
  • Voicemail transfer, call barge-in (operator intrusion on busy lines)
  • Group call park (initiate line hunting on incoming calls to groups)
  • Day/night mode, messaging (send emails from desktop)
  • Call history
  • Call statistics (average hold time and transfer count)
  • Multiple directory support
  • Speed dials (a list of up to 100)
  • Contact directory filtering

Handsets options

Mix and match high-quality, robust and easy-to-use handsets
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Polycom VVX300

– PoE capable
– 6 lines
– HD voice
– 2 port Ethernet switch
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Polycom VVX400

– PoE capable
– 12 lines
– HD voice
– Colour screen
– 2 port Ethernet switch
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Polycom VVX500

– PoE capable
– 12 lines
– HD voice
– Touchscreen
– 2 port Ethernet switch

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Polycom Sound-station 7000

– PoE capable
– Medium room size
– HD voice
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Yealink T41P

– PoE capable
– HD voice
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Yealink T46G

– PoE capable
– HD voice
– Colour screen
– 2 port Ethernet switch
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Yealink T48G

– PoE capable
– HD voice
– Touchscreen
– 2 port Ethernet switch
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Yealink W52P DECT phone

– PoE capable
– Colour screen

Bolt-on Services

Purchased in addition to standard licences for advanced functionality
Utility Frequent Virtual
CRM Connect
Integrate a range of call control features into compatible CRM systems, such as automatic screen appearance of customer files on inbound calls, call control for desktop, and click-to-dial from CRM files
Reception Console (SMB)
Desktop-based receptionist software lets you monitor up to 30 users at any time, and easily transfer calls
Reception Console (Enterprise)
For larger organisations, this provides the same features as the SMB licence – but now you can actively monitor 200 users at a time
UC Office Desktop
Make and receive voice and video calls on desktop using your unique line extension via softphone, as either a primary or shared secondary device. Now with Instant Messaging (IM) and presence on a desktop or mobile application, with basic feature and contact management
UC Team
Use the same features as the UC Business licence, but with the added team-based features of desktop sharing, web collaboration and 8-way audio conferencing
Busy Lamp Field
Receptionist users can monitor user status through illuminated lights on optional expansion module hardware attached to their IP phones
Fax Messaging
Receive faxes by email using a new dedicated fax number

TALK TO ONE OF OUR SPECIALISTS. CALL US ON 0800 1 959 959 OR